THE ROOSTER’S CROW
When Fowl & Fodder opened their first location in 2014, they had a lot of options for POS systems. But when it comes to the restaurant business, not just any POS system will do—they’re open early in the morning and late into the night, which means they need support 24/7. They chose Flyght from the very beginning and have never regretted it.
Owner Scott Bowman is proud to have made the right choice from day one. “With the support I receive from Flyght, I get things handled efficiently and properly, so I know my systems are running the way they should.”
Over the years, Bowman and his team have seen the value added to the business through their partnership with Flyght. He opened the restaurant in response to a need for something totally different, and so people could come and try all the local foods and ingredients from the Toledo area.
His partnership with Flyght supports that sentiment by offering a comprehensive technology solution that is different from your average POS system. “Flyght is future-focused. I think that Flyght sees the landscape of restaurants now and sees the landscape of where it’s going and the needs to be filled, and I feel like they’re the ones that are going to help fill those gaps.”
THE CHICKEN OR THE EGG?
Apparently it was the duck, because there used to be a lot of it on the menu. It was their poultry-heavy menu that inspired the “Fowl” in Fowl & Fodder. Where does the Fodder come from, you say? Suffice it to say it also has something to do with chickens and eating in a barn.
When Bowman set out with a menu of unique dishes from local, sustainable farms and a fresh juice bar, he had a vision of a restaurant that was unlike the rest. Flyght has helped Bowman realize that vision by providing a solution that is reliable and streamlined.
Bowman and his team are especially happy with the reduction in “ghost calls” and telemarketers they’ve enjoyed since implementing FlyghtVoice, a phone system designed specifically for restaurants. These calls would come in five or six times a day, but Bowman says that, “Flyght’s system completely eliminated those unnecessary phone calls.” This cut down on distraction to servers so they could focus on their patrons.
FlyghtProtect, too, has been a boon to the restaurant, virtually eliminating costly downtime and systems interruptions that a new restaurant can ill afford. Of Flyght’s tech support, Bowman says, “When it comes to anything technology-related, we know we’re in good hands, and we don’t have anything to worry about.”
Thanks to its relationship with Flyght, Fowl & Fodder has grown into a successful restaurant with two locations that continues to build and grow its relationship with its patrons.
POULTRY AND PATRONAGE
Fowl & Fodder was initially opened thanks to a Kickstarter campaign, and Bowman has not forgotten how important strong relationships and partnerships can be in his line of business. When the local community helped the restaurant raise funds to pay for a new cold-press juicer for the second location downtown, Bowman showed his thanks by posting up the names of many of the donors on the wall.
That’s why he values his partnership with Flyght so much, because he knows that the Flyght team wants to do more than just provide a great service; they also want to see their clients succeed. “They’re a group of people that fully understand what you need and the restaurant business, inside and out.”
That understanding is apparent when it comes to the other Flyght products Bowman’s team has come to rely on, including FlyghtPay, their merchant services solution. Bowman says, “If we have issues with our merchant services, we can go directly to Flyght, and they can handle those issues.”
Fowl & Fodder has also implemented FlyghtWifi, a service that gives the restaurant the ability to interact with customers through FlyghtWifi’s native interoperability with Facebook on the guest network, as well as enhanced security for secure wireless devices inside the restaurant.
Whether it’s urgent help with FlyghtPay, a question about FlyghtProtect, or just a simple call to check in on new services, the entire team at Fowl & Fodder knows that Flyght has their back. “It’s a one stop shop,” says Bowman, and he’s not likely to go elsewhere anytime soon.