Jobs

Are you an awesome human and wish to join our kick-butt group of earthlings doing amazing things?  Send an email to jobs@whatisflyght.com with your cover letter and resume and let’s meet!

Company Summary:  Flyght is a platform-as-a-service company who provides unified technology to restaurants, retailers, hotels and self-storage facilities across the United States and Canada.  Wondering what this As-A-Service thing is?  We provide technical solutions, mostly cloud-based, that unify the entire technology stack in the businesses we serve.  We aim to help these businesses flourish and remove worry from the technical parts of their work.  We have customers in over 26 states and have been in business for 14 years.  We currently save our customers over 60,000 hours automating the technology in our customers’ businesses, and expect to grow by over 40% in 2020.

Job Summary:  Flyght is looking for a technically proficient, motivated, and kind individual who has proven B2B technical sales experience to cultivate and nurture high-level relationships from the lead to close stage in the customer life-cycle.

About a Successful Candidate:  Dogs love you.  Kids love you.  The mother of every single one of your ex’s STILL loves you.  You are honest, almost to a fault.  When someone says the word integrity, you start soapboxing about what that ACTUALLY means.  Your ethics and drive are something that your friends and family admire about you. You love nerdy things, and you love figuring out creative ways to solve complex issues.  Strangers would describe you as, “funny, but kind and incredibly respectful.”  The level of fear at which most humans break seems to be your sweet spot for existence, and getting told, “No” is just motivation for the next, “Yes.”  You LOVE good food, get all the references we’ll inevitably make about Silicon Valley, and think the debate between using commas versus tabs is irrelevant (except it’s not, people that use spaces are inhuman.)  Most importantly, you wake up each day promising to be your best self.  On another note, one member of our team is into The Jonas Brothers, but no one else in the office can say the same.  Liking The Jonas Brothers isn’t necessarily going to make or break your employment with Flyght, but we hear TJB fans are like horses – they’re social creatures and need camaraderie and love to survive.  Might you be the Trigger to our proverbial Roy Rogers?

Last Updated: 3/10/2022

Classification:  Exempt

Reports to:  Director of Success

Direct reports:  None.

Primary Purpose: The Senior Projects Engineer will successfully design solutions that solve complex business problems; fully manage project budgets, timelines, and customer communication; and own the installation of Flyght products.

Success Defined: Projects are properly budgeted for time, products and expenses and are completed within the budget parameters. 

Primary Measurables: Customer Surveys; Project Budget Variance; On-time Delivery

Responsibilities: Own the hardware ordering process and inventory counts, including minimum stock levels.  Work with sales to validate accepted proposals.  Work with Finance to ensure projects are properly invoiced.  Create, Update and Refine standardizations, systems, automations, and processes to increase the fidelity and efficiency of project implementations.

Specific responsibilities include the following:

  • Executing and achieving Fulfillment (Project and Product) objectives to support the company vision.
  • Product oversight of the technical aspects of project delivery, including project setup, implementation and quality.
  • Own the hardware ordering process for all projects
  • Own the project board status and ensure that all projects are on-time, on-budget, and that clients are well-informed of project status.
  • Monitor project quality and efficiency, quickly escalating any issues to the Director of Success.
  • Timesheets are submitted weekly and are accurate and account for 90%+ of time spent at Flyght
  • Identifying and submitting to Sales all new opportunities for product sales that may be uncovered during the course of a project.
  • Iterating internal documentation for product implementation and support to serve our internal support staff’s ability to better assist customers.
  • Identify and communicate areas where automation could be created to reduce waste or increase efficiency.
  • Attend team weekly meetings and update weekly KPI data.

Professional Experience/Qualifications

  • Must have a valid driver’s license and automobile insurance.
  • Demonstrated ability to communicate, present and influence credibly and effectively at all levels of an organization, including executive and C-level
  • Proven ability to resolve complex technical issues without escalation
  • Proven ability to articulate product workflow in methods customers can easily understand
  • Demonstrable experience in developing client-focused, differentiated and achievable solutions
  • Excellent listening, negotiation and presentation skills
  • Excellent verbal and written communications skills
  • Excellence in organization and detail

Education and/or experience:

  • A bachelor’s or associates degree is preferred
  • At least 4 years customer support experience
  • At least 4 years of demonstratable success in defining complex business logic; or equivalent combination of education and experience. Specifically,
    • Networking Design and Installation
    • Firewall Configuration
    • Security Systems
    • VoIP Telephones
    • Windows Servers
  • Strong Organizational skills;
  • Efficient computer skills in Word and Excel;
  • A high-level knowledge of networking and business logic.
  • Ability to read, write, follow directions and possess exceptional listening skills.
  • Strong interpersonal skills and a sensitivity to understand communication styles, customer needs and business issues.

Reasoning Ability:
Ability to solve practical problems and deal with a selection of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.

Work Environment:
This job operates in a professional office environment. This position will require regional travel as well as onsite visits. There may be times where out-of-the-area, and overnight travel may be expected. This role routinely uses standard office equipment such as computers, phones and other nerdy stuff.

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms and requires the ability to occasionally lift office products and supplies up to 70 pounds.

Benefits: Full health, 401k, unlimited paid time off, quarterly training stipends, generally above average free food, co-workers that don’t suck.

Position Type and Expected Hours of Work: This is a full-time position, and hours of work and days are Monday through Friday, 9 a.m. to 5 p.m. Occasional on-call and after-hours work may be required. There is some flexibility to work hours outside of this timeframe with CEO or Director of Success approval.

Job Type: Full-time

Salary: $45,000.00 to $50,000.00 per year plus bonuses and gain sharing.

Company Summary:  Flyght provides unified technology to restaurants, retailers, hotels and self-storage facilities across the United States and Canada.  We aim to help these businesses flourish and remove worry from the technical parts of their work.  We have customers in over 26 states and have been in business for 14 years.

Job Summary:  Flyght is looking for an even-keeled, technology rockstar to help our partners succeed in both a proactive and reactive fashion.  The Partner Hero is the first person to connect with customers in times of peril, and is integral in planning for expected future service.

About a Successful Candidate:  You have an uncanny knack for taking people from a feeling of their worst day, to a pretty great one, just by being yourself.  You’re calm, make thoughtful decisions, and know exactly how to make someone on the other end of a phone, video call, or in front of you feel loved, understood, and confident that you can help their world.  You make people laugh, but also can teach people and make them feel seen and heard.  Your ethics and drive are something that your friends and family admire about you. You love nerdy things, and you love figuring out creative ways to solve complex issues.  You’re quick to learn, and you have an uncanny ability to self-teach yourself new things with just a bit of upfront direction.  You find that you love other humans, and your desire to find happiness in making life simpler is immensely fulfilling.  Most importantly, you wake up each day promising to be your best self.

Last Updated:  2/28/2022

Classification:  Exempt

Reports to:  Director of Success

Direct reports:  None.

Primary Purpose: The Partner Hero owns the inbound support role in our business; managing and performing service calls and scheduling other resources to assist when necessary.

Success Defined: The Partner Hero is a brand promise.  We promise to all our partners that together, we’ll enjoy each other’s company just as much as two close friends.  When things are difficult, this person shines through to not only solve problems and provide proactive solutions, but to create a stronger bond with the businesses we serve.  The Partner Hero will close support cases within the Service Level Agreements in place with our customers, and customers will consistently rank this person with high marks for effectiveness and communication.

Primary Measurables: Service Level Agreement promises are kept; partner survey responses.

Responsibilities: The Partner Hero is responsible for promptly resolving customer’s technical issues and requests, while always taking a high-level approach to problem solving – crafting unique solutions or up-selling new Flyght products to create more customer value and help our clients flourish.

Specific responsibilities include the following:

  • Project works are streamlined and successfully completed within the time allotted.
  • Customer communication occurs daily or has a finite “next communication” date/time.
  • Client communication is free from grammatical and spelling errors, and fully communicates issues and resolution steps in a clear, concise, and lay manner.
  • Customer support requests are resolved in a timely manner.
  • Hourly billing is kept up to date by the minute and verified each day.
  • Timesheets are submitted weekly and are accurate and account for 90%+ of time spent at Flyght.
  • Identifying and submitting to Unification Architect new opportunities for product sales to existing clients.
  • Owning the service board maintenance, and ensuring that all tickets are in compliance with SLAs at all times.
  • Identify and Communicate possible to Automation Engineer areas where automation could be created to reduce waste or increase efficiency.
  • Attend team weekly meetings and update weekly KPI data.

 

Professional Experience/Qualifications

  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
  • Must have a valid driver’s license and automobile insurance.
  • Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level
  • Proven ability to articulate workflow in methods customers can easily understand
  • Demonstrable experience in developing client-focused, differentiated and achievable solutions
  • Excellent listening, negotiation and presentation skills
  • Excellent verbal and written communications skills
  • Excellence in organization and detail

 

Education and/or experience:
A bachelor’s or associates degree; at least 2 years customer support experience; or equivalent combination of education and experience. A+ or MSCE certifications will be given significantly higher consideration.  Strong Organizational skills and efficient computer and network support skills are imperative.

Language Skills and Communication Skills:
Ability to read, write, follow directions and possess exceptional listening skills.  Ability to effectively present information and respond to questions from all levels within an organization.  Strong interpersonal skills and a sensitivity to understand communication styles, customer needs and business issues.

Reasoning Ability:
Ability to solve practical problems and deal with a selection of concrete variables in situations where only limited standardization exists.  Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.

Work Environment:
This job operates in-office but options to sometimes work remotely are available. This position will require light regional travel as well as occasional onsite visits. There may be times where out-of-the-area, and overnight travel may be expected. This role routinely uses standard office equipment such as computers, phones and photocopiers.

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.

Compensation: $43,000-$50,000 commensurate on skill, experience and performance.

Benefits:  Full health, 401k

Position Type and Expected Hours of Work:  This is a full-time position, and hours of work and days are Monday through Friday, 9 a.m. to 5 p.m. Occasional on-call and after-hours work may be required. There is some flexibility to work hours outside of this timeframe with CEO approval.

Company Summary:  Flyght is a platform-as-a-service company who provides unified technology to restaurants, retailers, hotels and self-storage facilities across the United States and Canada.  Wondering what this As-A-Service thing is?  We provide technical solutions, mostly cloud-based, that unify the entire technology stack in the businesses we serve.  We aim to help these businesses flourish and remove worry from the technical parts of their work.  We have customers in over 26 states and have been in business for 14 years.  We currently save our customers over 60,000 hours automating the technology in our customers’ businesses, and expect to grow by over 40% in 2020.

Job Summary:  Flyght is looking for a technically proficient, motivated, and kind individual who has proven B2B technical sales experience to cultivate and nurture high-level relationships from the lead to close stage in the customer life-cycle.

About a Successful Candidate:  Dogs love you.  Kids love you.  The mother of every single one of your ex’s STILL loves you.  You are honest, almost to a fault.  When someone says the word integrity, you start soapboxing about what that ACTUALLY means.  Your ethics and drive are something that your friends and family admire about you. You love nerdy things, and you love figuring out creative ways to solve complex issues.  Strangers would describe you as, “funny, but kind and incredibly respectful.”  The level of fear at which most humans break seems to be your sweet spot for existence, and getting told, “No” is just motivation for the next, “Yes.”  You LOVE good food, get all the references we’ll inevitably make about Silicon Valley, and think the debate between using commas versus tabs is irrelevant (except it’s not, people that use spaces are inhuman.)  Most importantly, you wake up each day promising to be your best self.  On another note, our newest team member is into The Jonas Brothers, but no one else in the office can say the same.  Liking The Jonas Brothers isn’t necessarily going to make or break your employment with Flyght, but we hear TJB fans are like horses – they’re social creatures and need camaraderie and love to survive.  Might you be the Trigger to our proverbial Roy Rogers?

Last Updated:  12/30/2019

Classification:  Exempt

Reports to:  President and CEO, Flyght

Direct reports:  None.

Primary Purpose: The successful candidate will consistently increase new customers through high close rates while maintaining a large potential sales funnel.  The candidate will consistently showcase an increase in value to potential customers.

Success Defined: A successful Unification Architect will exceed sales goals during all quarter and annual reviews, and consistently receive top-marks from customers in customers’ post-sale reviews.

Primary Measurables: Monthly Recurring Revenue Sales

Responsibilities: The Unification Architect position is responsible for prospecting new customers and completing product sales to new and existing customers.   Further, the Unification Architect will maintain a post-onboarding relationship with clients to ensure their long-term success.

Specific responsibilities include the following:

  • Own and exceed monthly, quarterly, and annual sales targets
  • Build and maintain strong, long-lasting customer relationships
  • Partner with customers to understand their business needs and objectives
  • Build trust in the organization by creating value and giving expertise at network events
  • Build trust with existing customers, and uncover new opportunities with those customers
  • Effectively communicate the value proposition through sales proposals and presentations to new and potential customers.
  • Maintains sales volume, product mix, and selling price by keeping current with supply and demand, changing trends, economic indicators, and competitors.
  • Maintain a 90-day follow up relationship with customers after installation.
  • Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
  • Attend team weekly meetings and update weekly KPI data.

 

Professional Experience/Qualifications

  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
  • Must have a valid driver’s license and automobile insurance.
  • Proven sales experience, consistently meeting or exceeding targets
  • Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level
  • Proven ability to drive the sales process from plan to close
  • Proven ability to articulate the distinct aspects of products and services and position them against competitors
  • Demonstrable experience in developing client-focused, differentiated and achievable solutions
  • Excellent listening, negotiation and presentation skills
  • Excellent verbal and written communications skills
  • Excellence in organization and detail

 

Education and/or experience:
A bachelor’s degree from a four-year college or university; or 3-5 years outside sales experience; or equivalent combination of education and experience.  Strong Organizational skills and efficient computer skills in Word and Excel.

Language Skills and Communication Skills:
Ability to read, write, follow directions and possess exceptional listening skills.  Ability to effectively present information and respond to questions from all levels within an organization.  Strong interpersonal skills and a sensitivity to understand internal employee needs, communication styles, and customer needs and business issues.

Reasoning Ability:
Ability to solve practical problems and deal with a selection of concrete variables in situations where only limited standardization exists.  Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.

Work Environment:
This job operates in a professional office environment. This position will require regional travel as well as onsite visits. There may be times where out-of-the-area, and overnight travel may be expected. This role routinely uses standard office equipment such as computers, phones and photocopiers.

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms and requires the ability to occasionally lift office products and supplies up to 40 pounds.

Compensation: base plus commission and bonuses, commensurate on skill, experience and performance.  First year performance expected to be between $55,000-$95,000, with Year 2 and beyond at $100,000+.

Benefits:  Full health, 401k, Unlimited Vacation, Two-Months Paid Maternity/Paternity Leave, 37.5 Hour Work-Week, Kick-Butt Co-Workers.

Position Type and Expected Hours of Work:  This is a full-time position, and hours of work and days are Monday through Friday, 9:00 a.m. to 5:00 p.m. with paid lunch. Occasional on-call and after-hours work may be required.  There is some flexibility to work hours outside of this timeframe with CEO approval.

This position has been filled for the Spring of 2020.  We will begin taking applications for Fall 2020 on July 15, 2020.

Company Summary:  Flyght provides unified technology to restaurants, retailers, hotels and self-storage facilities across the United States and Canada.  We aim to help these businesses flourish and remove worry from the technical parts of their work.  We have customers in over 26 states and have been in business for 14 years.

Job Summary:  Flyght is looking for a fun, self-starting rockstar to interface with customers on a technical level, and help us implement technical processes and systems that help our staff be more successful.   This position could turn into full-time work after graduation.

About a Successful Candidate:  You’re awesome.  You’re fun.  Your ethics and drive are something that your friends and family admire about you. You love nerdy things, and you love figuring out creative ways to solve complex issues.  You’re quick to learn, and you have an uncanny ability to self-teach yourself new things with just a bit of upfront direction.  You find that you love other humans, and your desire to find happiness in making life simpler is immensely fulfilling.  You are a self-proclaimed “Dank Meme Champion” and can prove it in your interview.  Most importantly, you wake up each day promising to be your best self.

Last Updated:  7/26/2019

Classification:  Non-Exempt

Reports to:  President and CEO, Flyght

Direct reports:  None.

Primary Purpose: The successful candidate will consistently resolve support cases in a manner that exceeds customer expectations and meet the organizational demands of internal Flyght technology projects.

Success Defined: A successful engineer will close support cases within the Service Level Agreements in place with our customers, and customers will consistently rank this person with high marks for effectiveness and communication.  This personal will also complete internal technology projects on-schedule and exceed the previously agreed upon requirements for qualitative success.

Primary Measurables: Customer Surveys, Project Goals

Responsibilities: The engineering internship position is responsible for promptly resolving customer’s technical issues and requests, organizing day-to-day repetitive service tasks, and completing internal-flyght-facing projects that last in duration from one to five days each.

Specific responsibilities include the following:

  • Project works are streamlined and successfully completed within the time allotted
  • Customer communication occurs daily or has a finite “next communication” date/time.
  • Client communication is free from grammatical and spelling errors, and fully communicates issues and resolution steps in a clear, concise, and lay manner.
  • Customer support requests are resolved in a timely manner
  • Hourly billing is kept up to date by the minute and verified each day
  • Timesheets are submitted weekly and are accurate and account for 90%+ of time spent at Flyght
  • Attend team weekly meetings and update weekly KPI data.

 

Professional Experience/Qualifications

  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
  • Must have a valid driver’s license and automobile insurance.
  • Demonstrated ability to communicate, present and influence credibly.
  • Proven ability to resolve technical issues.
  • Proven ability to articulate product workflow in methods customers can easily understand
  • Demonstrable experience in developing client-focused, differentiated and achievable solutions
  • Excellent listening, negotiation and presentation skills
  • Excellent verbal and written communications skills
  • Excellence in organization and detail

 

Education and/or experience:
At least some customer support experience; or equivalent combination of education and experience.  Strong Organizational skills and efficient computer skills in Word and Excel.  Networking and Computer Hardware knowledge is a must.

Language Skills and Communication Skills:
Ability to read, write, follow directions and possess exceptional listening skills.  Ability to effectively present information and respond to questions from all levels within an organization.  Strong interpersonal skills and a sensitivity to understand communication styles, customer needs and business issues.

Reasoning Ability:
Ability to solve practical problems and deal with a selection of concrete variables in situations where only limited standardization exists.  Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.

Work Environment:
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones and photocopiers.

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms and requires the ability to occasionally lift office products and supplies up to 70 pounds.

Compensation: $10-$14 per hour, commensurate on skill, experience and performance.

Benefits:  None.

Position Type and Expected Hours of Work:  This is a part-time position, and hours of work and days are to be mutually agreed upon between the successful candidate and Flyght.  There is some flexibility to work hours outside of a standard 9-5 M-F timeframe with CEO approval.