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Jobs

Are you an awesome human and wish to join our kick-butt group of earthlings doing amazing things?  Send an email to jobs@whatisflyght.com with your cover letter and resume and let’s meet!

Company Summary:  Flyght provides unified technology to restaurants, retailers, hotels and self-storage facilities across the United States and Canada.  We aim to help these businesses flourish and remove worry from the technical parts of their work.  We have customers in over 26 states and have been in business for 14 years.

Job Summary:  Flyght is looking for a fun, self-starting rockstar to interface with customers on a technical level, and help us implement technical processes and systems that help our staff be more successful.   This position could turn into full-time work after graduation.

About a Successful Candidate:  You’re awesome.  You’re fun.  Your ethics and drive are something that your friends and family admire about you. You love nerdy things, and you love figuring out creative ways to solve complex issues.  You’re quick to learn, and you have an uncanny ability to self-teach yourself new things with just a bit of upfront direction.  You find that you love other humans, and your desire to find happiness in making life simpler is immensely fulfilling.  You are a self-proclaimed “Dank Meme Champion” and can prove it in your interview.  Most importantly, you wake up each day promising to be your best self.

Last Updated:  7/26/2019

Classification:  Non-Exempt

Reports to:  President and CEO, Flyght

Direct reports:  None.

Primary Purpose: The successful candidate will consistently resolve support cases in a manner that exceeds customer expectations and meet the organizational demands of internal Flyght technology projects.

Success Defined: A successful engineer will close support cases within the Service Level Agreements in place with our customers, and customers will consistently rank this person with high marks for effectiveness and communication.  This personal will also complete internal technology projects on-schedule and exceed the previously agreed upon requirements for qualitative success.

Primary Measurables: Customer Surveys, Project Goals

Responsibilities: The engineering internship position is responsible for promptly resolving customer’s technical issues and requests, organizing day-to-day repetitive service tasks, and completing internal-flyght-facing projects that last in duration from one to five days each.

Specific responsibilities include the following:

  • Project works are streamlined and successfully completed within the time allotted
  • Customer communication occurs daily or has a finite “next communication” date/time.
  • Client communication is free from grammatical and spelling errors, and fully communicates issues and resolution steps in a clear, concise, and lay manner.
  • Customer support requests are resolved in a timely manner
  • Hourly billing is kept up to date by the minute and verified each day
  • Timesheets are submitted weekly and are accurate and account for 90%+ of time spent at Flyght
  • Attend team weekly meetings and update weekly KPI data.

 

Professional Experience/Qualifications

  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
  • Must have a valid driver’s license and automobile insurance.
  • Demonstrated ability to communicate, present and influence credibly.
  • Proven ability to resolve technical issues.
  • Proven ability to articulate product workflow in methods customers can easily understand
  • Demonstrable experience in developing client-focused, differentiated and achievable solutions
  • Excellent listening, negotiation and presentation skills
  • Excellent verbal and written communications skills
  • Excellence in organization and detail

 

Education and/or experience:
At least some customer support experience; or equivalent combination of education and experience.  Strong Organizational skills and efficient computer skills in Word and Excel.  Networking and Computer Hardware knowledge is a must.

Language Skills and Communication Skills:
Ability to read, write, follow directions and possess exceptional listening skills.  Ability to effectively present information and respond to questions from all levels within an organization.  Strong interpersonal skills and a sensitivity to understand communication styles, customer needs and business issues.

Reasoning Ability:
Ability to solve practical problems and deal with a selection of concrete variables in situations where only limited standardization exists.  Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.

Work Environment:
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones and photocopiers.

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms and requires the ability to occasionally lift office products and supplies up to 70 pounds.

Compensation: $10-$14 per hour, commensurate on skill, experience and performance.

Benefits:  None.

Position Type and Expected Hours of Work:  This is a part-time position, and hours of work and days are to be mutually agreed upon between the successful candidate and Flyght.  There is some flexibility to work hours outside of a standard 9-5 M-F timeframe with CEO approval.

Company Summary:  Flyght provides unified technology to restaurants, retailers, hotels and self-storage facilities across the United States and Canada.  We aim to help these businesses flourish and remove worry from the technical parts of their work.  We have customers in over 26 states and have been in business for 14 years.

Job Summary:  Flyght is looking for a fun, self-starting rockstar with proven B2B lead-generation experience to bring amazing potential clients and partners to our virtual doorstep.

About a Successful Candidate:  You’re awesome.  You’re fun.  Your ethics and drive are something that your friends and family admire about you. You love nerdy things, and you love figuring out creative ways to solve complex issues.  You’re quick to learn, and you have an uncanny ability to self-teach yourself new things with just a bit of upfront direction.  You find that you love other humans, and your desire to find happiness in making life simpler is immensely fulfilling.  You are a self-proclaimed “Dank Meme Champion” and can prove it in your interview.  Most importantly, you wake up each day promising to be your best self.

Last Updated:  7/26/2019

Classification:  Exempt

Reports to:  President and CEO, Flyght

Direct reports:  None.

Primary Purpose: The Inbound Shaman will create a sustainable funnel of qualified and interested new potential customers for Flyght’s products.

Success Defined: The Inbound Shaman works behind the scenes, in the shadows, to make sure that our best potential customers learn about Flyght at the most opportune time, and receive the most appropriate information to them, which turns into tangible sales.

Primary Measurables: Opportunities created; sales conversions; lead qualification percentage.

Responsibilities: The Inbound Shaman owns the marketing channel (creating or outsourcing content; building advertising campaigns; measuring results; iterating; and building new platforms for brand awareness (podcasting, blogging, guest posts, etc.)

Specific responsibilities include the following:

  • Own the marketing content calendar.
  • Either manage or own social media posts.
  • Either manage or own blog posts.
  • Maintain outreach to new potential marketing partners for CEO or Inbound Shaman.
  • Dutifully understand the products within the Flyght umbrella and how to best showcase those to potential customers.
  • Keep up to date on competitors, marketing changes, and product updates.
  • Keep up to date on potential and existing customer needs through boots-on-the-ground meetings.
  • Manage all advertising campaigns.
  • Create and manage re-marketing campaigns.
  • Update process documentation for lead qualification.
  • Prospect and schedule CEO media appearances.
  • Consistently reduce customer acquisition costs.
  • Drive existing customer leads and referrals through email marketing and newsletters
  • Attend team weekly meetings and update weekly KPI data.

 

Professional Experience/Qualifications

  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
  • Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level
  • Proven ability to articulate workflow in methods customers can easily understand
  • Demonstrable experience in developing client-focused, differentiated and achievable solutions
  • Excellent listening, negotiation and presentation skills
  • Excellent verbal and written communications skills
  • Excellence in organization and detail
  • Significant pay-per-click, social media, and online advertising experience.

 

Education and/or experience:
A bachelor’s or associates degree; at least 4 years online marketing experience; at least 4 years of demonstratable success in inbound lead generation; or equivalent combination of education and experience.  Strong Organizational skills; efficient computer skills in graphic design, Google Adwords, Facebook Business manager, CRM solutions, email newsletters, and email automation.

Language Skills and Communication Skills:
Ability to read, write, follow directions and possess exceptional listening skills.  Ability to effectively present information and respond to questions from all levels within an organization.  Strong interpersonal skills and a sensitivity to understand communication styles, customer needs and business issues.

Reasoning Ability:
Ability to solve practical problems and deal with a selection of concrete variables in situations where only limited standardization exists.  Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.

Work Environment:
This job operates can be in-office or a remote position. This position may require light regional travel as well as occasional onsite visits.  If remote, Inbound Shaman must have reliable access to a computer and internet.

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.

Compensation: $35,000-$50,000 commensurate on skill, experience and performance.

Benefits:  Full health, 401k

Position Type and Expected Hours of Work:  This is a full-time, salaried position. Hours of work and days are not specific, but will be set by the Inbound Shaman based on job detail. Occasional on-call and after-hours work may be required.