Whether you run a small diner or a multi-location bar and restaurant brand, you need a professional restaurant phone system. If you’re still using an antiquated phone system for your restaurant, you’ll be happy to learn that a professional restaurant phone system can save you both time and money while allowing you to provide better service and have more efficient operations.
First impressions are everything and if a potential customer calls your restaurant and is met with a busy signal, no answer at all, or an unfriendly welcome there is a good chance that this potential customer will not bother to visit your restaurant at all. What if instead they were greeted with a friendly automated response or they were directed to your personal smartphone so you could personally take the call? What if they could easily leave a message that could be converted to text for you or an employee to read from anywhere and easily respond to via phone or text message?
Does your restaurant receive a high volume of phone calls? Through a centralized call handling system, a modern VOIP phone system can help restaurants manage a high volume of calls and lessen customer wait time. After all, no one wants to sit on hold! This kind of restaurant phone system can record calls so you can easily refer back to them. This is going to make your hosts so happy when they forget a specific detail about that customer’s to-go order.
Benefits of a Professional Restaurant Phone System
How your potential customers interact with your restaurant phone system is just one piece of the puzzle. How will having a professional restaurant phone system impact you and your employees?
Our restaurant phone system, FlyghtVoice, is a hosted Voice Over IP (VOIP) service. What does that mean, exactly? It’s a restaurant phone system that works just like any old landline, but it’s all done over the internet and all of the technical bits are stored in the cloud. You can think of it as your normal business-class phone system…only cheaper, easier to use, more functional, managed through the cloud and backed by our amazing support team.
With a VOIP restaurant phone system like the one we provide, you’ll have full functionality and then some. Your automated responses and voicemails are stored in the cloud so they can be accessed and changed from anywhere at any time. Because VOIP is over the internet and not over an old-school landline, the pricing is substantially lower.
VOIP allows you to place unlimited long-distance and local calls anywhere in the US and Canada, plus international capabilities if needed. That means you don’t find your business hit with unexpected fees. You have calls to make, and with a VOIP system, you can just make them. Simple as that!
Restaurant phone systems that run on VOIP can cut costs substantially. Our customers save between 15-40% compared to the traditional phone system they had before working with us. A VOIP restaurant phone system like FlyghtVoice can also save you money in unexpected ways. For example, do you have some vendors that are stuck in the 80s and insist upon faxing? It’s annoying, but with a VOIP restaurant phone system, you can use an email fax system to (finally) ditch the fax machine and start sending faxes via email.
If you’re like most restaurateurs, you’re likely away from your desk and on your feet more often than not. Some VOIP systems, including ours, provide mobile extensions which means you can ditch your office phone and have all the functionality you need wherever, whenever. You can also set your own restrictions so you aren’t getting calls to your personal phone at 2 am unless of course, you want to.
Because VOIP restaurant phone systems operate via the could, you can tap into all sorts of amazing additional features you didn’t know you were missing. This ups your security game and allows you to do auto-blocking for failed registrations, SIP port scanning, and velocity filters for bad digits. On top of that, you can finally integrate your phone system with all of your other internet-based systems like Salesforce and WordPress. When all of your systems can communicate, you and your employees save time and can work more efficiently and productively.
You already know that VOIP restaurant phone systems allow you to record phone calls, but have you considered what that means for your marketing? You can easily review your call analytics to determine the specifics of each call and keep track of the calls made or received throughout the day. Armed with this data, you develop marketing strategies and promotions that target the actual needs and desires of your customers. You might even find some new opportunities in what people are asking for.
Types of Restaurant Phone Systems
Now that you realize the impact your restaurant phone system has on your business, there are some key terms you’ll need to know when shopping around for one.
VOIP – VOIP stands for Voice Over IP and it’s a restaurant phone system that works just like any old landline, but it’s all done over the internet and all of the technical bits are stored in the cloud. These systems are the ones that provide all of the additional features that make your phone so much more than just a phone. This type of system provides lowered costs of 15-40% in our experience when compared to a traditional restaurant phone system.
KSU – KSU stands for Key Service Unit telephones and these units are only used by businesses. This type of system is also connected to a central unit somewhere on the premises which has a connection to the external services supplied by the telephone provider. For restaurants who need several extensions, the service provider may require that you purchase a service and maintenance plan.
Non-KSU – This type of restaurant phone system mimics traditional home phone systems and is only for small restaurants that use less than five lines. The restaurant will have to be pre-wired for phone service before it can be activated by a local provider.
PBX – PBX stands for Private Branch Exchange and these phone systems are most often found in franchise restaurants. Just like KSU systems, all of the phones form a private network and must be installed by a professional. The biggest difference between this system and KSU telephone systems is that it can maintain over 40 extensions and cover more than one location which is why franchise restaurants use it.
Now we are definitely fans of a VOIP system that can be customized to fit your needs but you can choose for yourself which of these phone systems will work best for you and your restaurant. The best phone system for your restaurant is the one that’s going to provide you the most benefits for the lowest cost and that’s why we focus on VOIP systems for our FlyghtVoice service.
Are you ready to step into the modern age of phone systems for your restaurant? If you take the time to find the right restaurant phone system for you and your business you’ll be happy you did and wonder why you didn’t do it sooner.
It’s been a long time since we only expected our personal phones to be a phone and nothing more so why would you accept anything different from your restaurant phone system?If you are still using an antiquated phone system for your restaurant, you will be happy to learn that a professional restaurant phone system can save you both time and money while allowing you to provide better service and have more efficient operations.Click To Tweet