Whether you’re looking to upgrade your current system, or starting from scratch, you’re likely to have some questions! We get these all the time…
QUICK LINK: Choose a Product
Is my business too small for your POS system?
We’ll give it to you straight: if your business is doing less than $200,000 in revenue per year, you’re a bit too small for some of our more robust systems, but we might have you covered through agreements with some partners. If you’re doing anything more than that, you’ll be a fine fit for FlyghtPOS. Regardless of your initial size, we’re going to adapt with you as your company grows.
Is my business too big for your POS system?
It is highly unlikely that a business would be too big for FlyghtPOS. As an example, even a business with over 250 locations could still benefit from our products. That being said, most businesses of that size have pretty specific needs—so if you’re in that boat, you may be better suited to our a la carte offerings.
How much does support cost?
There is no additional fees for support, it’s all included in your monthly fee. We’re ready to help you with whatever you might need, 24/7/365. And in addition to tech support, we’re also here to answer more consultative questions so you can understand how Flyght can help your business. No surprises. No weird service fees. No fine print. No BS. Just real, normal people.
Does Flyght support multiple locations? Can it handle menu tracking and inventory management across multiple locations?
Yes, we have the ability to function across multiple locations—including menu tracking, menu updates, and inventory management. And it’s all seamless.
Does FlyghtPOS support split checks?
We sure do.
Does FlyghtPOS support gift cards?
We do support gift cards, and we have our own system for them through FlyghtPay. You can also integrate any other gift card systems you may already be using into our ecosystem.
What report options does FlyghtPOS offer? Can I view them through mobile and web interfaces?
There are hundreds of reports that you can view through your mobile app or online. We’ve created a bunch of reports that you can use, but you can also create your own custom reports. All of the reporting options are very, very flexible and we’d be happy to discuss them with you over the phone.
What type of accounting software does FlyghtPOS integrate with?
FlyghtPOS integrates with Quickbooks, Quickbooks Online and Xero.
How much does FlyghtPOS cost?
The cost depends entirely on what you need and want. We don’t have fixed pricing because we fine-tune the price for each customer based on what features and tools you’d like. This means you’ll never overpay or pay for features you aren’t going to utilize. It could be as low as a few dollars per day if you’re looking for a bare-bones setup.
We actually prefer to have an initial conversation to determine how we can best serve you and your business, and then create a customized solution for you. We look at a POS system as an investment—so we’ll sit down with you to make sure you’re getting the best ROI possible if, or when, you decide to do business with us.
I’ve already invested significant money into another POS system, but I’m not happy with it. Do I have to buy everything again?
Unfortunately… Yes. In order for us to serve you in the best way possible, we need to install our own hardware. But there’s a silver lining. First of all, we install our hardware because it works seamlessly with our software, it’s not going to break, and it’s going to make your life easier. You’re going to get a better experience than you previously had. Second, we’ll work with you to ensure that you’re getting a great ROI with our product regardless of any previous missteps. And third, we’ll even help you sell some of your old hardware. We understand that you’re in a not-so-great situation and we’re going to set you up with the best stuff, the best people, at the best price.
How long does it to take to get up and running?
Once you decide to purchase FlyghtPOS, you will be up and running within 21 days. We are spending those 21 days planning out exactly how we’ll implement Flyght in your ecosystem. We work with you to ensure that your menu, your inventory list, all the nitty-gritty stuff gets transferred over correctly to our systems and we make sure you’ve got all the features you want. We assess what your current workflow looks like to make sure we can implement Flyght in a way that, at a minimum, gives you the same workflow but will more than likely improve upon your current workflow. The physical installation only takes a couple of hours, and as soon as that’s done we get you up to speed with a live training session.
What kind of support do you provide?
We offer complete support—and we are very serious when we say “complete.” This is complete support for your business, in both the technological and consultative sense. You can ask us anything, whether it’s a question about your POS device or why you’re not making as much money on weekends as you used to. Not only do we have years of experience with this stuff, but we can actually use the data from your Flyght systems to help you make informed decisions on any number of issues. So, in short, we provide all the support.
What kind of training do you provide?
Our training is also complete, in every sense of the word. We’ll show you how to use our systems inside and out—which means everything from how your staff will be using it on a daily basis to how you can use it to gather data and insights about your business. And like everything else, if you ever have a question about how something works or need a refresher—just give us a ring.
Do you offer training for my staff?
Yes, and we can do it both on-site or over the phone. We make sure your entire staff is capable of handling anything they might encounter while using our systems. And if you need some retraining at any point, we’ll be there for you.
I’m not tech-savvy. Is this something I can handle on my own, or should I hire someone to help me with this?
That someone you should hire IS US! We are here to help you every step of the way—we’ll help you choose the products you need, we’ll install them, and we’ll train you and your team on how to use it all. Plus, we’ll be here whenever anything goes wrong. You shouldn’t have any need to hire someone to help because we’ll be helping you every step of the way.
This all seems a bit too good to be true… Can I get a reference from one of your customers?
Absolutely. We get it, this is a big decision. We have customers all over the country, most of whom adore us (at least that’s what they tell us). They would be happy to chat with you and we’d be more than happy to get you in touch.
Does FlyghtPOS support mobile payments?
Yes, FlyghtPOS can handle all the mobile payments you may need.
Can I use tablets from my previous POS system?
Unfortunately, you cannot. We’ll need to set you up with our hardware. But we promise that you’ll get a great ROI in the end, you’ll have a better, easier-to-use system, and you will never regret making the switch. We’re more than happy to discuss all these logistics with you over the phone. Just give us a call.
How long has Flyght been in business?
We have been in business since 2006. If you’re interested in our riveting coming-of-age story, you can check it out here.
Are there training materials to get my staff up to speed?
Yes. In addition to the live training, you will be supplied with plenty of training materials—and there are even more on our website. But the kicker is that you can call us any time and we’ll handle any training—or retraining—needs you might have.
What happens if my internet goes down? Can I still make payments?
Absolutely. If you’re utilizing FlyghtProtect, your internet will failover to the 4G network automatically. Not only will your credit card transactions still process, but your overhead music, streaming video, VoIP phones, digital signage, jukebox, untapped screens, and customer WiFi will all continue uninterrupted.
Who is your hardware provider?
We have several hardware providers, some of which are proprietary, some of which are not. We offer Windows, Android, and iOS products. It’s good stuff, and you can choose which hardware you’d like to use.
Does FlyghtPOS have labor management, CRM, and time-clock features?
Yes, yes, and yes. All of those features are embedded in our software at a basic level, and then we have more advanced software that can really knock your socks off if you so desire.
How frequent are software updates and how much do they cost?
Software updates are frequent—at least once a month, if not more. And they don’t cost anything, it’s all included in your monthly fee.
Does your system support digital signage?
Not only does our system support digital signage, but we will go ahead and install your digital signage, manage it for you, and manage all of the updates. We can even create graphics and bring a voiceover or on-screen talent to the mix if that’s what you’re looking for. (We know what you’re thinking—and no, we’re not joking. This is very real.)
Does Flyght handle payments or do I need to contract with a separate payment company?
We’ve got payments covered. Our system allows for omnichannel payments, meaning you can handle any type of payment possible—whether that’s in-store, online, from a mobile device, at your food truck, at a trade show, credit, debit, cash, etc. We do it all, and you don’t need to worry about dealing with a separate payment company. It’s just us.
Do you support mobile payments?
We sure do.
Can I take payments anywhere?
Yes! You can take payments anywhere through a mobile device. As long as you’ve got a signal, you’re good to go.
What does FlyghtPay do to protect my customers’ payment data?
Regardless of where you’re accepting payment, the connection between your POS device and your payment processing software will be encrypted and secure. We stay up to date on all the latest security tech to ensure that connection will never be compromised. We are also a fully PCI compliant business, so we hold ourselves to the same security standards that we do for your customers. Not only will your customers’ data be safe, but your data will also be safe in our systems. We take this stuff really, really seriously.
Does Flyght support gift cards? If so, what existing systems is it friendly with?
We do support gift cards, and we have our own system for them. You can also integrate any other gift card systems you may be using into our ecosystem.
What happens if there is an outage and my payment processing goes down?
Because our products are built with multiple redundancies, your payment processing will never go down. If the internet goes down, our automated 4G failover system with FlyghtProtect will kick in and you will simply go into a failover or backup mode—so everything from your payment processing to your jukebox will still work. We’ll then notify you to explain how we’re going to fix the issue and when it will be resolved.
If you opt-out of our FlyghtProtect product, you’ll have to break out some pen and paper and start taking payments manually.
What type of accounting software does FlyghtPay integrate with?
FlyghtPay integrates with MAS 90 and all of the MAS accounting programs, Microsoft GP (Great Plains), and Quickbooks.
What report options does FlyghtPay offer? Can I view them through mobile and web interfaces?
There are a number of reporting options for FlyghtPay. Through your own web portal you’ll be able to see various types of reports, create your own custom reports, run custom queries, and get whatever insights you might be looking for. While there is not a specific app for this, you can easily log in to this system through a browser on your computer or mobile device.
Is FlyghtPay flexible enough to work at my brick-and-mortar location as well as my off-site locations, like pop-ups or food trucks?
Absolutely. Our omnichannel payment system means you can accept virtually any type of payment at virtually any type of location you may have. It’s like the Swiss Army Knife of payment systems—except you’ll actually use it every day, instead of letting it sit in a drawer.
How can FlyghtProtect… protect my business?
Well, there are a number of ways that FlyghtProtect… protects your business. Here’s a short list:
- It has an enterprise-grade firewall. This firewall protects your network and all your devices from any intruders, and it’s all managed by us in real-time. We’ve gone a step further to also include machine learning and automations that will automatically identify threats and subvert them. Long story short, you don’t have to lift a finger to have full security over all your systems.
- It is updated automatically. Missed updates equate to gaps in security. That is why your system will automatically update every night, with no intervention from you.
- It’s all PCI compliant. Just like the security updates, we also automatically keep everything up to date with PCI compliance, so all of your stored credit card information is always secure. Not being PCI compliant can result in fines of more than $500,000, by the way, so we like to stay on top of this.
- It has a 4G failover. If your internet goes out, you’re not even going to notice. As soon as it goes down, our 4G failover automatically kicks in and gets you back online with no human intervention. Plus there’s no data limits and no added fees—it’s a safety net that just works. Automatically.
Do you have a firewall that’s PCI compliant?
Yes, our firewall is PCI compliant. However, we have to mention that just having a PCI compliant firewall does not mean your entire business is PCI compliant. This is one piece that will check off 4 of the major 12 boxes you need to be PCI compliant in your business. If you’re curious about the other 8 and how we can help, give us a ring.
Can I establish a guest WiFi network without compromising my internal systems and/or my PCI compliance?
Yes, you can—but you will find that in our FlyghtConnect product, not here.
What surveillance options can you offer me?
FlyghtView video surveillance is another product we offer… But as far as the firewall goes, we keep logs of everything and we keep them for as long as necessary (re: PCI compliance). We also use machine-learning and artificial intelligence to go through those logs and flag any real-time intrusion detections or any other potential issues. If deemed necessary, these may be sent to our engineers to review in real-time.
Can I monitor my business from home?
Yes, you can… But you don’t really have to, because we’re monitoring it for you. We’ll keep an eye on your network, and if anything goes wrong you will likely hear about it after it’s already been fixed (by us).
What do I do if my system is compromised? Or, what are you going to do?
This is a situation that should never happen, but if it does here’s how it will go down: If you’ve detected a breach on your own, or you suspect a breach has occurred—you should call us immediately. We’ll figure out what happened and fix the breach. If necessary, we’ll put you in touch with government officials, law enforcement and advanced forensic investigators (if it comes to that). We’ll also work with your insurance company to help you navigate your path forward. This is a serious operation, but we’ve got your back. Just know that we have a plan in place to handle this and we’re ready to execute it at a moment’s notice.
How much does this cost?
FlyghtProtect has an up-front cost for the hardware and installation, which is followed by a monthly subscription fee that gets you all the updates, 4G failover, and network management. If you’re interested in exact pricing, please contact us.
But look, we’ll be straight up with you—the price is similar to if you were to go out and do this by yourself. The difference? Here’s what you don’t have to do… You don’t have to research what hardware to buy and then spend an arm and a leg buying a whole unit. You don’t have to install it yourself. You don’t have to search for updates and buy them as they come out. You don’t have to manage the network or hire someone to manage it for you. You don’t have to live in fear of how you would handle a breach if it were to occur. And you don’t have to pay exorbitant amounts of money for data when your 4G failover goes into effect, because the data is included.
We think it’s a no-brainer, and we know there’s a great ROI, but we’ll leave the decision-making up to you…
Do I pay a fee per incident?
No, it’s all included in your monthly fee. You can have as many incidents as you want and you’ll still pay the same monthly fee. We’re not sure why you would want to have incidents, but whatever floats your boat.
Am I able to import my existing customer information into FlyghtEngage?
Yes, you can import existing customer information as long as your original system is capable of exporting records. We barely ever have problems with this, but depending on your original service there might be some difficulties—for example, some services might charge you to export records. If you’re not sure about whether or not your original system is capable of exporting, we can tell you—just give us a call.
I already have a loyalty program. Do I need to start over if I switch to FlyghtEngage?
No, you do not. We’re able to import existing customers and points from your old loyalty system, and we can also convert any loyalty programs that you may have over to our system. We’re also going to be converting you to a much more robust system that’s managed in the cloud, with a mobile app for your customers and your business. So there’s that.
Am I able to manage targeted campaigns using the Engage app?
Absolutely. You can create customer segments and then target/identify them based on a metric ton of options. From there, you can send emails, mobile alerts, gifts—the world is your oyster. You can get very granular with both your targeting and the rewards you offer, plus you can create dynamic rewards that target people based on certain thresholds you’ve set. You have a lot of options at your disposal, and it’s all totally customizable.
Am I able to export my customer information from Flyght to another CRM or other form of marketing software?
Yes, you absolutely can. We don’t think this is necessary because we can also be your CRM… But you are more than welcome to export it to your own system and we’ll even help you with that process if needed. No judgment. Just don’t talk trash about our pot roast – it’s the best.
How much does the development and support of this app cost me?
First, you’re paying a small up-front fee to get things kicked off and for us to train you on how to use it. From there, you’re paying a monthly cost to maintain it, which includes everything. This is a fully managed solution, meaning our team is going to help you develop campaigns, manage them, make changes to the app, and keep everything running smoothly. It’s all included in that monthly retainer.
Will my app appear in the Android and/or iOS app stores?
Yes! Anyone will be able to download your app from Google Play or the iOS App Store.
Can the app feature my own logo and branding?
Yes and yes. This is truly your app, we’re just going to create it for you. It will have your own logo, color scheme, branding, your own campaigns, and your own copy—everything is totally customized based on what you want or need, and we’re here to help you along the way.
What does it cost to make future changes to the app?
There are no additional charges for making changes to the app—it’s all included in the monthly fee. We’ll be here for whatever you may need now and in the future.
Where does the customer information get stored?
Everything is securely stored in the cloud, so there is nothing on-premise, which means no vulnerabilities and nothing for you to worry over.
Am I able to use the loyalty system to gift rewards to specific customers?
Yes. You can create gifts on the fly to give to specific customers and you can also send gifts based on certain thresholds to target specific customers.
If one of my clients has a technical issue, who can they contact?
They contact us: 844-259-2220. They’ll get a real human any time, day or night, and we’ll help them out. No problem.
Do I still have to maintain an account with a traditional carrier?
You do not have to maintain an account with a traditional carrier. We become your official carrier! We’ll port your phone number over to our service and then you can kiss your old phone company goodbye. Your “phone bill” is now included in your monthly invoice with us.
How much does this cost per line, or per unit?
The cost varies, but the gist is that you’re going to save between 15 to 40 percent over a traditional phone service. For specific pricing, please contact us.
Can I use my traditional phone system?
You can if you want, but we’d recommend against it. It’s a bit more expensive to go that route and, to be honest, there really aren’t any benefits. When we convert you to our system, we’re taking that traditional phone system and pushing it into the cloud. No more on-site devices (outside of the phones themselves), which means we can take care of any issues from our end. This also comes with all the functionality you’d expect from a traditional phone system, plus a hell of a lot more. We can convert voicemails to text or email, create custom rules, automated answering systems, you can even send texts from your business phone. And we’ll set it all up for you.
Am I able to record calls?
Yes. There is an additional fee, but it is minimal—only a few dollars per line. You should, however, familiarize yourself with phone call recording laws in your state as you may need to inform your callers that you’re recording. And if the phone call is being recorded we’ll send a beep tone through every 15 seconds to alert both parties that they’re being recorded. (Richard Nixon would not have approved this message.)
Can I route calls to a personal phone?
You can route them to a personal phone over the traditional telephone network if you’d like. But the better option is to receive calls from within the FlyghtVoice ecosystem through an app on your phone. No forwarding, you’ll have direct access just like a traditional phone extension.
Am I able to make changes to the voicemail remotely?
Yes, you can make changes by logging in online or you can log in to the voicemail through your phone and change it that way—just like you used to do with your old phone.
Does the system support international calls?
Yes. By default, we include unlimited calling within the United States and Canada. If you are looking for international calls, we can set up your system for calling individual countries or across the globe. And if you want to password protect that so that only certain people or extensions have access, we can do that as well.
Who is your hardware vendor?
We use a number of different hardware vendors and you are welcome to choose what hardware you’d like to use. If we’re being honest, most people don’t get too excited about picking phones—so we just choose whatever is best for their scenario and their wallet.
How actively are my systems being monitored?
We are actively monitoring your systems in real time, 24/7/365, so you’ll never even have to think about your network. We monitor everything through a number of automations that instantly alert us when any potential issue arises, and from there, we’ll deal with it accordingly—either through an automated process or by having an engineer step in to fix it. Either way, you’re covered completely at no extra charge..
When my connection goes down, who contacts me?
In the vast majority of cases, your connection will never go down because you have a 4G failover. If the internet goes down for any reason, your 4G failover will kick in automatically, without any human intervention, and you’ll never lose your connection. When this occurs, you will be notified via email, explaining that you are in a secondary, backup, or failover mode with a time expectation of when the issue will be fully resolved and you’ll be back in your primary system.
Because our systems are built with multiple redundancies, it is highly unlikely that your connection will ever go down entirely. In the extraordinarily rare case that you have a complete outage—as in, your electricity, battery backup, internet, and 4G failover have all failed and Godzilla is at your doorstep—we will notify you in real time via your cell phone.
Do I need to keep a local technician on hand to take care of issues as they arise?
No, you do not. That is what we do. We are your IT company and we’re going to take care of everything for you. With FlyghtConnect, we are taking over your network management—all the infrastructure, all the hardware and software, the whole enchilada. We’re going to handle everything remotely, but in the rare case that you do have a physical issue at your location, we’ll send one of our kick-butt engineers to sort it out.
Okay, but how much of my systems can you actually manage remotely?
The short answer is a whole heck of a lot. We know this technology well and we’re giving you the best practices we’ve learned over the years—which is why our products are so successful. That being said, if we ever need to troubleshoot something on-site, we have a nationwide network of very capable, exceedingly intelligent, and incredibly responsive local engineers that can handle anything that could ever arise. They’re pretty cool people, too.
If I decide to use the Connect product, who do I contact if I have a network issue?
Just like with all of our products, you will come straight to us. There is one number you need to know, and that is 844-259-2220. Everyone who picks up the phone at that number is extremely knowledgeable and well-versed in all of our products. They will help you.
Are network devices regularly updated? Am I charged for updates?
All of your network devices will be automatically updated each week. We run automatic updates overnight, and you will never be charged for them—it’s all included in your monthly rate.
Is it legal to gather demographic information from customers using my guest network?
Can I put limitations on what people can do or access on my guest network?
Absolutely. Here’s what we do from the get-go:
- We segment your network so that no individual connection can see another individual connection, which enhances security for everyone involved.
- We throttle the bandwidth so your guests can’t download massive amounts of data, binge Netflix in 4k, or do anything else that might affect the bandwidth of your network.
- We block anything you’d like based on category—whether that’s adult content, social media, or something else entirely.
If you have specific questions on what we can or can’t do, just give us a call! (We can probably do it.)
Does a guest network really add anything to my business besides additional overhead?
Yes. First of all, public WiFi has been proven to result in higher-spending customers and higher repeat customers. (Check out this Business Insider article and some of the associated studies for more info on that.) Second, the overhead is very inexpensive compared to almost everything else in your business. And third, if you’re using any sort of internal mobile devices within your business you’re going to need WiFi for those anyway—in which case, using our WiFi product means you’re simply getting a guest network added on for free. (So there’s really no additional overhead.)
Is my camera footage stored in the cloud?
The default answer is no. The reason we don’t store camera footage from FlyghtView in the cloud is because our cameras record in 4k, which results in an astronomical amount of data that needs to be transferred. This becomes incredibly—often prohibitively—expensive, so instead, we store the footage on a physical device that’s connected to your network which you can remotely access from anywhere with an internet connection. And if you have our FlyghtProtect product that means you have 4G failover, so even if the internet goes down at your location you’ll still be able to access that footage. If, for some reason, you’d really like to have your footage stored in the cloud—we are capable of doing it, but we do local storage by default to keep costs down. In fact, we can even set triggers so that only certain events are uploaded to the cloud servers.
How many cameras do I get with FlyghtView?
You get the right amount of cameras. We know that every business and every location is different, and we have plenty of experience with surveillance. So, instead of giving you a set number of cameras and calling it a day, we’ll consult with you to determine the optimum number of cameras for your specific situation(s). The pricing is based on the number of cameras you need.
What happens if a camera breaks?
We replace it! Whether it’s an outside camera that has been damaged in a storm or an interior camera that’s been inexplicably covered in pizza sauce, we’ll come to your location and replace it. Just give us a call.
How do I access my cameras?
You can access your cameras from a smartphone via the Android or iOS app as well as any desktop computer with an internet connection. We can also set up custom alerts so that you can be alerted via your phone if, for example, there’s someone walking around your business in the middle of the night.
Can I overlay my POS data onto the screen?
Yes, for an additional cost.
YOUR BUSINESS + FLYGHT. THE PERFECT PLAN.
Think Flyght might be a good match? Only one way to find out!
Contact us for a personalized business technology audit (a.k.a. the ultimate compatibility test).